Shipping policy

We offer several delivery options to meet your needs.

DELIVERY IN METROPOLITAN FRANCE

📦 MONDIAL RELAY - COLLECTION POINT

• Delivery time: 3 to 5 working days (excluding Sundays and public holidays)

• Price: €5.00

• FREE on orders of €60.00 or more

• Choose your collection point at checkout

• Real-time parcel tracking

 

📦 COLISSIMO TRACKED HOME DELIVERY

• Delivery time: 2 to 3 working days (excluding Sundays and public holidays)

• Price: €7.00

• FREE on orders of €100.00 or more

• Home delivery with tracking

🏪 FREE IN-STORE COLLECTION - LILLE

• Availability: Ready within 24–48 hours

• Address: 16 rue de la Clef, 59000 Lille

• You will receive an email as soon as your order is ready

• 100% FREE

INTERNATIONAL DELIVERY

📦 COLISSIMO INTERNATIONAL

• Delivery time: 5 to 10 working days depending on destination

• Price: €14.00

• FREE on orders of €150.00 or more

International delivery zones:

• French Overseas Territories

• Europe: Germany, Belgium, the Netherlands, Luxembourg, the United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Sweden, Denmark, Hungary, Poland, the Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania

• North America: United States, Canada

⚠️ Any applicable customs duties are the responsibility of the recipient.

PROCESSING AND DISPATCH

Orders placed before 2:00 PM are processed and dispatched the same day (excluding weekends and public holidays).

Orders placed after 2:00 PM are dispatched the next working day.

ORDER TRACKING

Once your order has been dispatched, you will receive a confirmation email with your tracking number.

Track your parcel in real time:

• Mondial Relay: www.mondialrelay.fr

• Colissimo: www.laposte.fr/outils/suivre-vos-envois

DELIVERY ISSUE?

Parcel not received, delayed or damaged?

Contact us within 48 hours of the expected delivery date:

📧 contact@lespiplettesstore.fr

📞 03 20 39 76 41

We will handle your request as quickly as possible.

PEAK PERIODS

During sales periods and peak times (Christmas, Black Friday, etc.), processing times may be extended by 24 to 48 hours. Carrier delivery timeframes remain unchanged.